New one-stop service for people with outstanding Christchurch earthquake insurance claims established

Insurance

New one-stop service for people with outstanding Christchurch earthquake insurance claims established

The Government has today announced a new pathway to fast track outstanding residential insurance claims from the Christchurch earthquake. The Greater Christchurch Claims Resolution Service (GCCRS) has been established to provide homeowners a free to access, impartial pathway to settle claims, Earthquake Commission Minister Megan Woods said.

 

iViis delivered an online case management system driving the new one-stop shop service established for outstanding earthquake residential insurance claims. The system recently went live after a three-month agile development project. This article is part of the coverage of the service’s launch.

 

This article was originally published on www.tvnz.co.nz/one-news on 9/10/18.

The Government has today announced a new pathway to fast track outstanding residential insurance claims from the Christchurch earthquake.

The Greater Christchurch Claims Resolution Service (GCCRS) has been established to provide homeowners a free to access, impartial pathway to settle claims, Earthquake Commission Minister Megan Woods said.

“Our new one stop shop will provide independent case management to bring together fast-tracked claims handling, specialist engineering support, psychosocial support, and legal expertise to help resolve claims,” Dr Woods said.

“Claimants will also be given access to a new online tool where they can see clearly what the next step is for their claim, who is going to do it, and when it will be done by.”

“GCCRS will operate on a ‘no wrong door’ basis. Anyone with an unresolved claim can call or come to the new office on Cashel Street and our settlement support brokers will tailor the approach to suit each individual situation. ”

The service was set up following the report from Dr Woods’s Independent Ministerial Advisor into the Christchurch earthquake response.

The service is being hosted and operated by the Ministry of Business, Innovation and Employment (MBIE).

“I encourage anyone who has an unresolved claim or a potential concern with a repair to contact the new service, ” she said.



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